Shipping Methods

We will select a suitable carrier based on the destination country/region, package type and actual operational conditions. Delivery procedures, service methods and fulfilment routes may vary by carrier network, service level, local regulations, customs requirements and last-mile delivery conditions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted according to local carrier networks and operating rules.

Packages are usually delivered to the shipping address provided at checkout. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather, access restrictions, policy changes, carrier operational adjustments or other factors beyond reasonable control.

If door-to-door delivery cannot be completed, the carrier may, according to local regulations and service conditions, arrange redelivery, third-party collection, pickup point/locker collection or temporary storage at a designated location. We do not operate pickup warehouses; when direct delivery is not available, you may need to collect the package from a carrier-designated location.

Remote or restricted areas may be subject to delivery coverage limits, additional fees or operational restrictions. Door-to-door delivery may not be available in such areas, and the final arrangement is subject to the carrier.

Address changes may be requested before shipment. After shipment, whether an address change is possible is subject to the carrier and cannot be guaranteed. Address changes or rerouting may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country/region, and the recipient must cooperate with required document submission, identity verification, declaration and payment of taxes or fees.

Carriers or customs authorities may require the recipient to provide relevant identification, documents or supplementary information and to pay applicable charges.

Customs duties, import VAT, clearance service fees and other related charges are borne by the recipient and must be paid promptly according to local requirements.

If taxes or required documents are not provided on time, the package may be delayed, returned, detained or destroyed. Any resulting risks and costs are borne by the recipient.

Special note for Brazil orders: All customs clearance and import taxes must be borne by the recipient and paid within the required time. Failure to do so may cause the package to be returned or handled by local customs.

If any related fees are incurred, please pay them promptly and keep payment receipts and official documents for future inquiries or assistance.

Undeliverable packages: If a package cannot be delivered due to an incorrect address, an unreachable address, the recipient not responding in time, failure to collect within the required time, or failure to complete required actions such as customs clearance or payment, the package may be stored, redelivered, returned or handled according to local regulations. Any resulting costs and losses are borne by the recipient.

Delivery shown as "delivered" but not received: If tracking shows the package as delivered but you have not received it, please check your doorway, mailbox and surrounding area; ask neighbours, family members, reception/front desk or property management; and review any delivery photo or proof of delivery provided by the carrier.

Please contact us as soon as possible. We will assist the carrier with the investigation and will review the matter based on tracking records, carrier feedback, available evidence and applicable rules.

Failed delivery and return handling: If a package cannot be delivered normally, the carrier may store, redeliver, return or legally dispose of the package. Once a package is returned, it will be handled according to the return and refund policy.

If the package cannot be returned due to regulatory restrictions, product attributes or carrier policies, we will verify and handle the matter based on tracking records and carrier results.

Responsibility determination: Delivery exceptions, delays and disputes will be reviewed mainly based on logistics tracking records and carrier/customs handling results.

Unless directly caused by our intentional misconduct or gross negligence, we are not responsible for losses caused by carriers, customs or other third parties.

All delivery, customs clearance and package handling are subject to the laws and regulations of the destination country, customs requirements and official carrier service terms.

For package delays, detention, destruction, confiscation or other exceptions caused by customs supervision, policy changes, carrier operations or other objective third-party factors, we will provide assistance according to the applicable rules but do not assume related responsibility.

Package returns, delivery exceptions and delivery disputes are reviewed based on logistics records, carrier feedback and customs handling results, together with platform rules.

Customers must provide true and complete shipping information, monitor tracking updates during delivery, and complete required pickup, redelivery, customs clearance, tax payment or other necessary actions on time.

We provide logistics consultation and assistance within the applicable rules only, and do not assume additional risks or losses caused by regional policies, customs requirements or carrier operations.