Return Policy

Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from aolstecell.com.au. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  1. Returns are accepted within 30 days from the date of receipt.
  2. Returned products must be in good condition, with complete packaging and accessories, free from any man-made damage, and not affecting secondary sales. Special Reminder: Please do not remove or damage any labels on the battery (such as our company’s logo label, supplier label, warranty label, and QC inspection sticker, etc.), otherwise it will affect the return and refund process.
  3. If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  4. Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  1. Exchanges can be requested within 30 days from the date of receipt.
  2. Supporting evidence of the product issue (photos or videos) must be provided.
  3. Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  4. Requests lacking necessary product details may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. When sending back a product, please make sure to notify the seller and provide the courier company name and tracking number.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  1. Return Request
    • RMA application must be submitted before any return or exchange.
    • Returns without approval and a valid RMA number will not be accepted.
  2. Return Period
    • The RMA number is valid for 30 days from the date of issue. Customers must ship the return within this period.
    • For returns, the courier company name and tracking number must be provided for tracking purposes.
  3. Refund/Exchange Processing
    • Refunds are generally processed within 3–5 business days. The actual arrival time depends on the payment provider.
    • Exchanges will be arranged within 2–7 business days after receiving the returned item.
    • Only the same item can be exchanged. For a different item, please return the product and place a new order.
    • If the returned item does not meet the return conditions, aolstecell.com.au reserves the right to reject the refund or exchange.
    • The return process does not support Cash on Delivery (COD). If you send the package back via COD, we will have to refuse the package and cannot process a refund.
  4. Battery Label Integrity Requirement
    • All returned battery products must have intact original labels. Do not remove or damage any labels, including but not limited to our company logo label, supplier production label, warranty label, and QC inspection sticker.
    • Missing labels will affect the evaluation of product issues and traceability, and we will be unable to request warranty or compensation from the supplier.
    • Therefore, batteries with removed or damaged labels will not be eligible for return, exchange, or refund. Thank you for your understanding.

5. Fees & Costs

A. Non-Quality Related Returns & Exchanges

  1. Order Not Shipped
    • You may request a full refund with no additional fees.
  2. Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
    • If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
    • Returns will require the customer to bear the following costs:
      1. Original shipping fee
      2. Return shipping fee
      3. 10% restocking fee
  3. Order Shipped (Delivery failed due to customer responsibility)
    • Including but not limited to:
      1. Incorrect address provided
      2. Failure to collect the package on time
      3. Failure to pay customs duties
    • The customer will bear the following responsibilities:
      1. Original shipping fee
      2. For reshipment: Second delivery fee
      3. For order cancellation: 10% restocking fee

Note: For returns due to reasons other than quality issues, the customer is responsible for any damage or loss that occurs during shipping.

B. Quality Related Returns & Exchanges

  1. Due to our error (wrong item, damaged, functional defect)
    • We will bear the following responsibilities:
      • Return shipping fee
      • Reship the correct item free of charge or provide a full refund
  2. Brazil Customs Duty Notice
    • Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
  3. Process and Notes
    • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
    • All returns must be approved by customer service. Please obtain the return address before shipping back.
    • Unauthorized returns will not be accepted or refunded.
    • Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the parcel and will not be able to issue a refund.

Special Notes

  • ⚠️ To ensure fair transactions, if a customer unreasonably refuses high-value goods (order value exceeds AUD 300), the platform reserves the right to record such behavior and restrict after-sales service rights, including but not limited to: denial of refund policies, limiting order privileges, and refusal of future services.
  • ⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.

6. Handling of Orders Not Successfully Delivered

During transit, an order may fail to complete delivery due to the following situations:

  1. The recipient did not collect the package within the required time.
  2. The recipient did not respond to carrier contact or notices.
  3. The shipping information provided was incomplete or inaccurate.
  4. The address could not be delivered to normally, such as access restrictions or remote area limitations.
  5. Required customs clearance, tax payment or document submission was not completed.
  6. Local customs duties or required fees were refused or unpaid.

In these cases, the package may be:

  1. Returned by the carrier to our warehouse.
  2. Destroyed, discarded or legally handled by the carrier or customs authorities.
  3. Detained, confiscated or destroyed by customs.
  4. Unable to be returned to our warehouse.

1. Package Returned to Our Warehouse

If the package is successfully returned to our warehouse and confirmed, we may offer one of the following according to the actual situation:

  1. Reshipment, which may require payment of additional shipping fees.
  2. Refund to the original payment method, with non-recoverable costs deducted where applicable.

Deductible costs may include but are not limited to:

  1. Original shipping fees already incurred.
  2. 10% restocking fee.
  3. Customs clearance related fees, if any.

2. Package Not Returned to Our Warehouse

If a package cannot be returned to our warehouse due to customer refusal, failure to collect, failure to pay taxes on time or other reasons, such as destruction, confiscation or loss, we will review the matter based on:

  1. Logistics tracking records.
  2. Customs or carrier handling results.
  3. Customer communication records.
  4. Whether required actions were completed within the required time.

If customer refusal or failure to collect causes the package to be unable to return to the warehouse, including cases where a carrier destroys the package due to product attributes, regional policy or other restrictions, it will be treated as customer abandonment and the order will not be refunded. We will use tracking information and delivery/return records provided by the logistics company as the handling basis. Customers must understand and accept decisions made based on logistics records.

3. Customer Responsibility

The customer is responsible for related losses, fees or follow-up handling costs in the following situations:

  1. Failure to complete pickup or redelivery actions as required.
  2. Failure to complete customs clearance or tax payment within the required time.
  3. Providing incorrect or incomplete shipping information.
  4. Failure to respond to carrier or platform notices in time.

4. Customs Clearance Failure

If a package cannot clear customs because taxes were not paid or required documents were not submitted, it may be returned, destroyed or detained.

Special note for Brazil orders: If the customer fails to pay taxes within the required time and the package is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.

5. Special Note for Battery Products

For safety reasons, do not return a battery by regular mail or courier without contacting us first if it shows any of the following conditions:

  1. Swelling.
  2. Leakage.
  3. Cracking or physical damage.
  4. Overheating.
  5. Odour or smoke.
  6. Recall status.
  7. Signs of burning, corrosion or other unsafe conditions.

These items may require special handling, disposal or transport restrictions. Please contact customer service for safety instructions before attempting a return.

If battery transport restrictions prevent a package from being returned, it will be reviewed based on logistics results, and return cannot be guaranteed.

Safety notice: If a battery is swollen, leaking, overheating or otherwise unsafe, please do not send it back yourself. Contact customer service for handling instructions.

7. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

8. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

9. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

10. Return Address

Name: 4PX RE AUSYDA 907503
Address: Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, AU, 2143
Phone number: 296441851