Return Policy

Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from aolstecell.com.au. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • All returns/exchanges require an RMA request.
  • Unauthorized returns without an RMA number will not be accepted.
  • The RMA number is valid for 30 days from issuance. Returns must be shipped within this period.
  • Refunds typically take 3-5 business days to process, depending on the payment provider.
  • Exchanges are arranged within 2-7 business days after receiving the return.
  • Only the same item can be exchanged. If a different item is required, the original product must be returned for a refund and a new purchase must be made.

5. Fees & Costs

A. Non-Quality Related Returns and Exchanges

  1. Order not yet shipped: You may request a full refund with no additional fees.
  2. Order shipped (Customer reasons, e.g., wrong purchase, change of mind):
    • Original shipping cost
    • Return shipping cost
    • 10% restocking fee

    Customers must contact us within 30 days of receiving the product to arrange a return. The item must be unused and in original packaging.

  3. Order shipped (Customer-provided wrong address, failed delivery, refusal to accept, unpaid taxes, etc.):
    • Original shipping cost
    • Reshipping cost (if resending is required)
    • 10% restocking fee (if cancelling the order)
  4. Special Product Policy (International shipments containing lithium batteries):
    • If the parcel is destroyed at an international transit station due to failure to collect or refusal (without returning to warehouse), a maximum 50% refund will be provided.
    • If the customer requests reshipment, a 30% reshipment fee will apply (including logistics handling, packaging, and labour).
    • Note for Brazilian orders: If the customer fails to pay taxes within the required timeframe, the parcel will be destroyed by Brazilian customs. All losses will be borne by the customer, with no compensation available.

B. Quality-Related Returns and Exchanges

  1. Errors on our part (e.g., wrong item sent, damaged goods, functional defects):
    • We will cover return shipping costs.
    • We will resend the correct item free of charge or offer a full refund.
  2. Note on Brazilian Customs Duties: Regardless of the reason for return or exchange, any customs duties paid are non-refundable.
  3. Process and Important Notes:
    • Please contact our customer service team within 30 working days of receipt, providing photographs and a description of the issue.
    • All returns must be authorised by customer service and a return address must be provided before sending the item back. Parcels sent back without authorisation may not be eligible for a refund.

6. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: 4PX RE AUSYDA 907503
Address: Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, AU, 2143
Phone number: 296441851